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Review Management

Build a 5-Star Reputation Local Brands

More reviews means more trust, more clicks, and more customers. We'll help you build and manage a stellar online reputation.

Included in our Growth Plan (full), Professional Plan (templates only)

What's Included

Review Generation

Automated follow-up systems that encourage happy customers to leave 5-star reviews after every job.

Professional Responses

We respond to all reviews — positive and negative — in a professional, brand-appropriate tone.

Reputation Monitoring

We monitor Google, Facebook, Trustpilot, and industry-specific review sites so nothing slips through.

Review Templates

Easy-to-use follow-up templates and links your team can share with customers after service.

Negative Review Strategy

Professional handling of negative reviews — respond, resolve, and protect your reputation.

Performance Tracking

Monthly reports on review volume, average rating, and sentiment trends.

Online Reputation is Everything

In the modern local economy, your online reputation dictates your revenue. 93% of consumers read local reviews before deciding to engage with a business, and 85% trust online reviews as much as personal recommendations.

If you have a 3.5-star rating while your competitor has a 4.8-star rating, you will lose the job every single time—regardless of how good your website looks or how much you spend on ads.

An Automated System for 5-Star Reviews

Getting reviews shouldn’t be a headache. We implement a seamless, automated Review Management system that generates positive feedback while intercepting negative experiences.

Automated Review Requests

We set up automated SMS and Email campaigns that trigger when you complete a job. We ask your happiest customers to leave a review at the exact moment they are most satisfied, providing them with a direct, one-click link to your Google or Trustpilot profile.

Negative Feedback Interception

Our system acts as a filter. If a customer indicates they had a sub-par experience (e.g., rating you 1-3 stars internally), they are directed to a private feedback form instead of a public review platform. This allows you to resolve the issue privately before it damages your online reputation.

Professional Response Strategy

Google explicitly states that responding to reviews improves your local SEO ranking. We monitor your profiles and provide professional, keyword-rich responses to every review you receive—thanking positive customers and professionally de-escalating negative ones.

Build Unshakeable Trust

By proactively managing your online reputation, you build a massive moat against your competitors. When prospective customers see dozens or hundreds of glowing 5-star reviews, price becomes less of an issue, trust is instant, and your conversion rate skyrockets.

Simple, Transparent Pricing

Plans That Grow With Your Business

No contracts. No hidden fees. Cancel anytime. Every plan includes a professional website and Google Business Profile setup.

Get Online

Starter

I just need a professional online presence

£14.99 /mo

Less than 50p a day

  • One-page professional website
  • Mobile-friendly responsive design
  • Contact form & click-to-call button
  • Google Maps on your site
  • SSL security (padlock icon)
  • Google Business Profile setup
  • Basic on-page SEO
  • Up to 4 content updates per year
Get Started — £14.99/mo
Most Popular

Professional

I want a proper website and to show up higher on Google

£149.99 /mo
  • Up to 5 pages (Home, Services, About, Gallery, Contact)
  • Update your own content anytime (CMS)
  • Google Analytics installed
  • Priority support — 24hr reply
  • Monthly Google Business Profile optimisation
  • Advanced on-page SEO across all pages
  • Local keyword targeting
  • Review response templates
  • Quarterly performance report
Get Started — £149.99/mo
Best Value

Growth

I want my phone ringing with new customers every week

£999 /mo

Ad spend is separate

  • A minimum of 7+ conversion-optimised pages
  • Google Ads management & optimisation
  • Facebook & Instagram Ads campaigns
  • Full Google Business Profile management
  • Monthly local SEO audit
  • Review generation strategy
  • Monthly 30-min strategy call
  • ROI reporting dashboard
  • Dedicated account manager
Get Started — £999/mo

Review Management FAQs

Everything you need to know about our services. Can't find what you're looking for? Get in touch.

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